Spoke with Aymen who introduced himself to me as a supervisor, told him what happened, he simply said that is how it worked, we don’t tell details to the customers to save their time, which by the way would take one sec from the rep to tell me the class changed from X to Y, and he continued saying we tell the customer the total only. I contacted them many times and submitted a refund request. After 1 call he gived me the emailadress. They told me the visa is about to expire and asked me if I havea ticket to USA because my final destination was in USA after staying some days in Amsterdam. Limited drinks and onboard entertainment terrible. Unbelievable. Was it helpful to you? Always fly Egyptair when going to Egypt on holiday.
On the Ground: New York’s JFK Airport presented the usual hustle and bustle as I parked my vehicle, with Global Traveler CEO Francis X. Gallagher in the passenger seat.
I asked if I could go pay for one, the person behind the desk said go back down stairs and talk to someone there. I have never seen such a disrespectful airport in my life.
Now this isn't Emirates or Etihad or BA business but for the very reasonable price is a very competitive business product. Fast Track check in and lounge on all business class tickets with Egyptair. So THEY cancel the flight and if THEY cancel again I will pay for nothing.
We were flying together to the Middle East, first stop Cairo, to meet with clients. They try to make your experience as comfortable as possible. Egypt air crew were very professional, the customer care service was awesome. They locked me and deported me to Asmara. Only half of business class full. I get to the desk now this person has changed i tried to explain to him my situation and this guy told me I dont pay his wages and he cant walk around and hold my hand telling everyone to make my life easier. Table is in armrest and is a good size, entertainment system is above average and is in the seat in-front with a large screen and there are enough movies, new old, TV, music enough for the 5 hour flight from London to Cairo. My wife and I travel regularly and we have never been treated with such disrespect and discrimination as we did during this flight. Lots of leg room. Fast Track check in and lounge on all business class tickets with Egyptair. I wanted to book a ticket. Changed flight without notice then checked me in so I couldn't claim compo. Very poor quality of service, staff were very rude and unprofessional in the airport, we booked a flight from Dubai to Casablanca by Cairo for an hour, the staff on the plane with a very F** attitude and the problem they left our luggage in Cairo.
I had all my Legal Documents and a Visa to Amsterdam. What a sad story!
They also had a bus exclusively for business class passengers, so the bus left quickly, and within a few minutes we were at the terminal. Food not much better than other airlines economy class offering.
Was it helpful to you? Smooth flight, meals okay as bread was dry. I told them if i have access to my phone and the internet, i can show you. Service by flight attendants was disinterested. Always fly Egyptair when going to Egypt on holiday. © 2020 Trustpilot, Inc. All rights reserved. EgyptAir 777 upon arrival in Cairo. Not a single star this airlines deserves .I lost my baggage & from last 1.5 month they nearly blocked all my numbers & emails and not responding to my mails. After 5 hour of trying different phone numbers, the number that worked was the UAE number. The money was taken from my account, but on the day of the flight my mom was told that there is no seat reserved for her and they gave her a random seat. Have to climb over the other sleeping passenger to get out during the night. WORST FLIGHT EVERRRR!! Fairly old model of the A330 300. From Toronto to Cairo food was served 3 times, lots of soft drinks, tea and coffee been offered multiple times trough out whole flight. I tried to go down stairs the security guard grabbed me and started yelling at me in a language I did not understand. I have traveled using Egypt air maybe 3 or 4 times.
Few Americans on the flight. Worst airline ever. Middle East - JFK to Cairo on Egypt Air - This is my first post to the flyertalk forum so I hope I'm in the right area! Good seats, close to bathroom but not to close. I had a very good experience with Egypt air in regards of the service, and the price. My mum phoned their cairo number and they basically said i could only reschedule one time or i would have to pay for another flight. Well maybe soon!!!!! So far, I've read some really interesting and helpful posts and was hoping to get insight from anyone who has recently gone to Cairo on Egypt Air on their JFK-Cairo … They also said they couldnt confirm whether the rescheduled flight would also be cancelled. Was it helpful to you?
Limited options on the IFE but was sleeping most of the time anyway. Worst business class experience ever: no flat beds. I was told they are not responsible for providing me anything and if I wanted to sleep I could sleep in the prayer room or on a bench somewhere. Was it helpful to you? Very poor customer service and dishonest disrespectful staff, from agent to supervisors.
Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! After that the website blocked when i wanted to pay. The cabin crew are also very professional and attentive but not overly so, but the service was with a pleasant demeanour, and helped with my bad attempts at Arabic which they put right for me.The food served was very tasty and it was plentiful.
Poorly presented and poor choices. I had a booked ticket (H/row/Cairo) for 16/3/2020, as I Seats are the narrowest I have experienced in business class. Egyptair MS778 on the 18th August 2017. I understood afterwards they need bribes. Got a good price on Cairo to JFK flight. they are unprofessional, rude, unhelpful. He also said you westerners always want things handed to you. If not, my apologies. I didn't not get it at that time.
I tried to explain to him that I have a flight in 14 hours so I'm trying to get a hotel room. good legroom. So i send the email with the story and the same day they transfer my money back.