Products in ARM are removed from all price lists and marketing collateral at this time. We work closely with technology vendors to ensure earliest possible compatibility with our solutions. Your FTS will know and understand your environment, policies and IT objectives to bring you fast technical resolution when you need support.SonicWall provides telephone and Web-based support, unlimited software/firmware updates and upgrades, and hardware replacement (RMA) for units with an active support agreement or covered under the warranty support period. For Gen5 Appliances: Sonicpoint ACi/ACe/N2 are supported on SonicOS Enhanced This KB tries to address the question of which SonicPoint-N is ideal for ones wireless network. If you need installation or configuration assistance, SonicWall will refer you to a certified value-added reseller or offer you one of our Professional Services.Warranty and support agreements provide for replacement of failing hardware returned to a SonicWall factory.

SonicPoint 802.11ac access points. SonicWall’s Limited Software Warranty enhances these features with:Note: SonicWall E-Class appliances are not eligible for Limited Software WarrantySonicWall requires continuous coverage for support agreements. During this time, we may release a limited number of new features and will issue bug fixes only to the latest version of firmware available on the device. In Latin America: 8 a.m. – 5 p.m. Local Standard Time in the country where the product is deployed. Configuration aspects such as CPU, memory availability, I/O subsystem and network infrastructure can all influence such a deployment, and should be given careful consideration to ensure the virtual layer has the necessary resources available to provide a satisfactory user experience.We are committed to providing products which work on the latest platforms and technologies available in the industry today. Support contracts for products in this phase will remain on price lists and will continue to be available for purchase until the phase has ended.

Find answers to your questions by searching across our knowledgebase, community, technical documentation and video tutorialsThe Product Support Life Cycle table describes the phase during which SonicWall products are eligible for product support and new release downloads. Support for security services requires an active support contract for the appliance on which the service is running.Support and updates/upgrades for SonicWall Global Management System (GMS) require a valid GMS support agreement, regardless of the appliance(s) that GMS is used to manage.Generation 1, 2, 3 and 4 SonicWall appliances are not eligible to be registered.8 a.m. – 5 p.m. local time is defined as follows: In North America: 8 a.m. – 5 p.m. Mountain Standard Time (MST). Find answers to your questions by searching across our knowledgebase, community, technical documentation and video tutorialsA security ecosystem to harness the power of the cloud Access to deal registration, MDF, sales and marketing tools, training and more

Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions Please make sure that the RMA number is included with your shipment and that you return the defective unit to SonicWall within 30 days. Some of the reasons for this include the availability of newer, more functionally rich products, enhancements to the product or service and market demands. Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions We may continue to offer security service subscriptions during the End of Support phase, but we will no longer provide technical support for the product or any security service running on it.Our software/firmware release model helps you make the right choice when it comes to deciding which software or firmware version to load onto your appliance. SonicPoint ACi/ACe/N2: For Gen6 Appliances: Sonicpoint ACi/ACe/N2 are supported on SonicOS Enhanced 6.2.2.0 and above For Gen5 Appliances: Sonicpoint ACi/ACe/N2 are supported on SonicOS Enhanced 5.9.1.0 and above For Gen4 Appliances: Not Supported *** Please note that these access points use the 802.3at standard (known as PoE+). Please contact Support should you have any questions with regards to the current support status of any product and a particular related platform, patch or third-party product support not explicitly documented in our release notes.For more information about the latest third-party platforms and versions we support, please review the System Requirements section of the release notes for your product or search our Knowledge Base on the Support Portal. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.This field is for validation purposes and should be left unchanged.Next-generation firewall for SMB, Enterprise, and GovernmentComprehensive security for your network security solutionHigh-speed network switching for business connectivityStop advanced threats and rollback the damage caused by malwareControl access to unwanted and unsecure web contentNext-generation firewall for SMB, Enterprise, and GovernmentComprehensive security for your network security solutionHigh-speed network switching for business connectivityStop advanced threats and rollback the damage caused by malwareControl access to unwanted and unsecure web content